Privacy Policy
Last updated: October 18, 2026
Red Sands Plumbing & Electric Inc. ("Red Sands Plumbing", "we", "us") is part of Red Sands Group. We are based in Charlottetown, Prince Edward Island, with offices in Summerside, PE and Dorchester, NB. This policy explains what personal information we collect through redsandsplumbing.ca and when you use our services, how we use it, and the choices you have. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
Information you give us: your name, phone number, email, service address, details and photos of the job, how you heard about us, and anything else you include when you call, email, text, or book or request a quote online.
Payment information: payments are handled by our payment providers. We do not store full credit card numbers.
Information collected automatically: when you visit our website we and our providers collect basic technical information such as your IP address, browser and device type, pages visited and the site that referred you, using cookies and similar tools.
Information from others: property managers, landlords, insurers, contractors or other Red Sands Group companies may give us your contact details when they arrange or refer work at your property.
How we use your information
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To schedule and complete service calls, quotes, installs and repairs
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To contact you about appointments, quotes, invoices and follow-ups by phone, email or text
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To process payments and keep business, tax and warranty records
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To answer your questions and handle complaints
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To improve our website and services
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To send you marketing emails or texts, but only if you have opted in. You can unsubscribe at any time, or reply STOP to any text.
Who we share your information with
We do not sell your personal information. We only share it:
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With other Red Sands Group companies, such as Red Sands Electric, when they are helping with your job
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With service providers that run parts of our business for us, including website hosting (Wix), scheduling, quoting, invoicing and customer messaging (Jobber), accounting (QuickBooks), payment processing, and analytics (Google)
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With property owners, property managers or insurers involved in the job
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With our professional advisors, or when required by law
Some of these providers store information outside Canada, including in the United States, where it may be subject to local laws.
Cookies
Our website uses cookies to work properly and to help us understand how visitors use it. You can block or delete cookies in your browser settings, but some parts of the site, such as the online booking form, may not work properly without them.
How long we keep information
We keep personal information only as long as we need it for the purposes above, and as long as required for tax, accounting and warranty purposes, which is generally at least six years.
How we protect your information
We use reasonable safeguards to protect your information, including limiting access to staff who need it, using password-protected systems, and choosing providers with appropriate security. No system is completely secure, but we work to keep your information safe.
Your choices and rights
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to marketing at any time. To make a request, contact us using the details below. We will respond within 30 days.
Children
Our website and services are not directed at children, and we do not knowingly collect personal information from children.
Links to other sites
Our website links to other sites, such as our social media pages and other Red Sands Group websites. We are not responsible for the privacy practices of other sites.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last updated.
Contact us
Privacy Officer, Red Sands Plumbing & Electric Inc.
61 St Peters Road, Charlottetown, PE C1A 5N7
902-439-8748
If we cannot resolve your concern, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.